Aevia beta data requests

Data requests and account closure

For a correction, specific-context removal, account closure, or another data request, email support@helloaevia.com.

These requests are different

STOP. Sending STOP on WhatsApp only withdraws proactive WhatsApp consent. It does not delete your account, personal information, household access, or history.

Correction or supersession updates what Aevia should use going forward while preserving the history needed to understand the change.

Specific-context removal removes or suppresses the requested private context from future Aevia use where applicable. Your account remains active, unrelated context and household relationships remain, and you can continue using Aevia.

Explicit account closure is a separate request. It may deactivate access, disable applicable Aevia activity, routing, reminders and eligibility, and remove, suppress or de-identify applicable active personal information.

How to make a request

This is a manual, operator-assisted process. Email support@helloaevia.com and describe the request. Aevia will verify that the request comes from the right person before acting. Please do not email passwords, verification codes, or unnecessary private information.

What may remain after account closure

Minimum records may remain where needed for safety or security, consent and audit history, provider execution, fraud or abuse prevention, legal obligations, and backup or recovery integrity. Retained consent history is evidence only and is not treated as current consent.

Important limits

• This is not an automatic or self-service process.
• No completion timeline is promised.
• Account closure does not mean every historical record is physically erased.
• It does not mean immediate deletion or deletion from every backup.
• Restored data must remain subject to the completed suppression or closure state.